Refund policy

Return Policy

At Pièce à Pièce, we want you to be completely satisfied with your purchase. If that’s not the case, you may return your order within 30 days of the purchase date.

Return Conditions

• The item must be in its original packaging, unopened, and in perfect condition.

• Opened, damaged, or incomplete products cannot be returned.

• Returns are accepted in‑store or by mail.

• Return shipping costs are the customer’s responsibility, unless the error is ours.

• The product must arrive in resalable condition.

Returns by Mail

To return an item by mail:

  1. Pack the product securely, ideally in its original packaging.
  2. Include your order number in the package.
  3. Ship everything to the following address:

Pièce à Pièce Cassetêterie

756 rue Saint‑Jean

 Québec, QC

G1R 1R5

 

We recommend using a shipping service with tracking, as we are not responsible for lost or damaged parcels during transport.

Refund

Once the package is received and checked, we will issue a refund using the original payment method. Please allow a few business days for processing.

If you have any questions or an issue with a puzzle, write to us — we’re always here to help!